The recorded videos are not playing.

Created by Ken Institute, Modified on Thu, 14 Aug, 2025 at 2:45 PM by Ken Institute

We’re sorry to hear that you're experiencing difficulties. Please allow us to assist you with the following steps:

  1. Ensure you have a stable internet connection.

  2. Log out of the LMS and log in again.

  3. Clear your browser’s cache and cookies, or try accessing the LMS using a different browser (Google Chrome is recommended).

  4. If you're using a mobile device, please try accessing the LMS from a desktop or laptop for better performance.

If the issue persists after following these steps, kindly share a screenshot or a brief description of the error message you are encountering.

For further assistance, feel free to contact us at support@keninstitute.com.

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